Blizzard is a global brand, and so whenever there'southward an issue with their launcher (Battle.net), it ends affecting millions of gamers worldwide. One issue that's gaining a lot of traction lately is an instance where the initial installation of Battle.Net gets stuck at the"Updating Battle.net"section.

Updating Battle.net

The installer freezes like this and every attempt at redoing the installation ends with the same event. This trouble is much more frequent on Windows 10 and Windows 11, but it's also reported on Windows 7.

We've investigated this upshot and we discovered several different underlying causes that are well-nigh likely responsible for this problem:

  • Alien process or startup service – According to some affected users, you can wait to deal with this issue in situations where a non-Microsoft service or process is running in the groundwork and conflicting with the Battle.net installer. If this scenario is applicable, you should be able to avoid the error past doing the installation from a make clean boot land.
  • The conflict is caused past remnant files – If yous get this problem while attempting to update your current Boxing.net app or you lot're trying to re-install the launcher later on having it installed in the past, chances are some remnant files are blocking the installation. In this case, you should delete the Boxing.cyberspace and Blizzard Entertainment binder (from the %ProgramData% folder).
  • Conflicting meta-information – As it turns out, a corrupted WMI (Windows Management Instrumentation) repository can besides cause installation problems with Battle.net, especially if you had the client installed in the past. To ready this upshot, you lot'll need to reset the WMI component from an elevated CMD prompt.
  • Overprotective AV suite – If you're trying to install an older build of Battle.internet, the installation might be flagged as a false positive past certain AV suites considering of an expired publisher document. If this occurs, y'all should exist able to permit the installation to happen regardless by temporarily disabling the Antivirus suite and/or the firewall component.
  • Network inconsistency – If you're experiencing other issues aside from the fact that you're unable to install Blizzard's launcher, the problem can also issue from a network inconsistency. In this case, a quick power bicycle process performed on your router should resolve the majority of bug.
  • Corrupted administrator business relationship – According to some affected users, this trouble can exist related to an inconsistency resulting from a corrupted administrator account. Several affected users have confirmed that they were able to set the problem past creating a new Administrator account for their Windows installation and doing the installation from the new account.
  • Interference caused by Proxy or VPN customer – If you're using a Proxy or VPN client to block servers from detecting your location, y'all might want to disable these (at to the lowest degree while you bear out the installation of Battle.net). Battle.internet (and Blizzard products in general) don't play well with these types of products.
  • TCP or IP log contains inconsistent data – Every network connection will auto-generate a log in regards to the incoming and outgoing connections. Blizzard's install agent will cheque this log and might make up one's mind to terminate the connection with your figurer under sure weather. To prepare this problem, you'll need to delete the Reselog.txt file.
  • Corrupted DNS Cache – According to some affected users, this problem can also announced in a state of affairs where the data substitution protocols are being inhibited past a corrupted DNS cache. In this case, flushing the DNS cache should fix the event.
  • Inconsistent Default DNS Range – If the default DNS range assigned by your Internet access provider is inhibiting the Battle.net installer, y'all make the switch to a more than stable range similar the ane provided by Google.
  • Incompatible Network Adapter – A less frequent cause that will spawn this error but one that'southward certainly possible is a partially incompatible network adapter. This problem is typically encountered on Windows eleven later a recent upgrade from an older version.

Now that we went over every potential cause that might prevent it from installing the game launcher client from Blizzard (Battle.Net0), permit'south become to the bodily fixing part.

one. Re-do the installation in Clean Boot Mode

Antivirus suites are not the just 3rd party programs that might ultimately be responsible for your PC's disability to install Battle.Net.

Certain system optimizing tools and even optical burning software are all potential types of programs that might crusade this upshot.

But since at that place are a lot of potential culprits that might exist responsible for this trouble, the best grade of action would be to go for a clean boot process.

A make clean kick operation will force your Windows to boot up without any type of 3rd party interference (only required startup services and processes will be permitted to run).

Performing a make clean kicking operation

If the problem no longer occurs while you run your PC in a clean kick state, information technology's articulate that a 3rd party item caused the installation trouble with Blizzard's launcher.

On the other hand, if achieving a clean boot state doesn't gear up the issue, move downwardly to the adjacent potential gear up below.

two. Delete the Battle.Net and Blizzard Amusement folder

If yous previously had the Battle.net launcher installed and you become this error while attempting to install it once again, chances are the new installation is being blocked by some remnant files.

In case this scenario is applicable, chances are the problem is being caused past a temporary file that is located in one of the diverse enshroud folders that Battle.Net uses.

Other users that we're also dealing with this issue take managed to get the result fixed past accessing the %LOCALAPPDATA% folder and deleting the Battle.net and Blizzard Entertainment folder.

If you lot're looking for specific instructions on how to practise this, here's what yous need to practise:

  1. Printing Windows key + R  to open upwardly a Run  dialog box. Next, blazon '%LOCALAPPDATA%'  inside the text box and press Enter  to open the hidden Local App data folder.
    Blizzard not installing
  2. Adjacent, delete the Battle.net, Blizzard,  and/or Blizzard Entertainment  folders.
    Delete the Boxing.internet and Blizzard Amusement folders
  3. Afterwards the cache folders accept been deleted, open another Run box ( Windows key + R ) and repeat the footstep above with %APPDATA% , %TEMP% , and %PROGRAMDATA%.
    Note:     Just like you lot did at step 2, delete any Boxing.net, Blizzard,  and/or Blizzard Amusement folders that you end up finding inside %APPDATA%,%TEMP%, and%PROGRAMDATA%.
  4. Finally, reboot your PC and install the latest version of Battle.cyberspace from the official website subsequently the next startup is complete.
    Download the latest version of Battle.cyberspace
  5. Follow through with the installation and encounter if the operation is complete.

If you're still unable to install Battle.net, move down to the next potential ready below.

iii. Reset the WMI Repository

If the starting time ii methods take proven to be ineffective in your example, the next affair y'all should investigate is a potential interference acquired by a repository belonging to the WMI (Windows Management Instrumentation) component.

This functioning can be deployed from an elevated Command Prompt window and will successfully articulate the cache information belonging to this component.

Follow the instructions below to reset the WMI Repository on your Windows PC:

Notation: The steps beneath will piece of work on every contempo Windows version including Windows 7, Windows 8.one, Windows 10, and Windows 11.

  1. Printing Windows key + R to open up a Run dialog box. Side by side, blazon 'cmd' inside the text box and press Ctrl + Shift + Enter to open up upwards an elevated Command Prompt with admin access.
    Open up an elevated CMD prompt
  2. In one case y'all're inside the elevated CMD prompt, type the following command and press Enter: 
    net stop winmgmt
  3. At the confirmation prompt, type Y and press Enter once again to initiate the process of resetting the WMI Repository.
  4. Once the outset command is processed successfully, type the second command and press Enter once again:
    winmgmt /resetrepository
  5. Once the second control is processed successfully, reboot your PC before retrying the installation of Blizzard's launcher.

If the aforementioned problem is nevertheless occurring, move down to the next method below.

four. Disable Antivirus during installation

Under sure circumstances, you tin can also expect to see this error if the Blizzard install agent is unable to obtain admin access because your AV suite ends up blocking the data transfer.

If you're using a third political party suite and you're certain that the application you're trying to open or install doesn't pose a security threat, you should be able to resolve the issue by disabling the existent-time protection prior to double-clicking on the Battle.internet installer and retrying the installation.

Important: The steps of doing and then will be different depending on the tertiary party suite you're using, but most antivirus programs will allow you to disable the real-fourth dimension protection from the taskbar menu.

Disabling the Real-time protection

Once you manage to disable the real-fourth dimension protection, reboot your PC and re-practice the installation once more.

If the problem is still ongoing, y'all should also try uninstalling the security suite if you're using a tertiary party solution.

Try uninstalling the security program and remove whatever remnant files  that might withal enforce the same security rules.

In example the aforementioned problem is still occurring, move downwardly to the side by side potential fix below.

5. Power Bike Router

As information technology's been confirmed by several Battle.net users, this problem can besides be caused past a scenario in which inconsistent DNS and IP data are preventing the installation from taking place.

Nigh affected users that take dealt with this problem accept reported that the issue was fixed and they were finally able to install Batlle.cyberspace subsequently they rebooted their router or later on they performed a router reset.

To keep things like shooting fish in a barrel, start uncomplicated with a elementary reboot. This operation will refresh the IP and DNS that are being used by the PC without overriding any custom settings that yous previously established.

To perform a unproblematic router reset, simply turn your router off, disconnect it from the ability outlet and await for at least xxx seconds in order to ensure that the power capacitors are completely drained.

Next, plug your router dorsum in, expect for Internet access to be re-established and run into if y'all are now able to install the game launcher from Blizzard.

Reset or Restart router

If that doesn't work, the next pace is a router reset.

You can do this by pressing and belongings the dedicated button on the back for at least 10 seconds or until you see the front LEDs flashing at the same time.

IMPORTANT: This operation might reset some custom settings that yous previously established including custom router login credentials or forwarded ports.

In case you tried restarting and resetting your router but you're all the same unable to install Boxing.net, movement down to the next potential fix beneath.

6. Create a new Ambassador account

Co-ordinate to some users that nosotros're unable to install Boxing.internet on their Windows 10 or Windows 11 calculator, this issue can also be related to a corrupted administrator account that yous're using when starting the installation.

Equally information technology turns out, you should exist able to avoid this problem completely past creating a new administrator business relationship and signing in to it prior to re-trying the installation.

Note: This consequence is fashion more mutual on computers where the admin business relationship was migrated from an older Windows version.

When it comes to creating a new account, y'all have ii options:

  • Create the business relationship from the GUI menu of Windows (only works for Windows 10 and Windows 11)
  • Create the account from an elevated CMD prompt(works on every Windows version)

Depending on your preferred mode of getting things done under Windows, follow one of the sub-guides below to create a new administrator account and retry the installation of Battle.cyberspace from the newly created account.

Create a new admin account via the Settings app

If you're on Windows ten or Windows 11, you lot will be able to create a new admin account straight from the Settings app (by going to the Family & Other users tab).

Follow the instructions below:

  1. Get-go by opening upward a Run dialog box (by pressing Windows cardinal + R) .
  2. Next, blazon ' ms-settings:otherusers' within the text box and hit Enter  to open up the Family & other people  tab of the Settings  app.
    Open up the Services screen
  3. In one case you're within the Family & other users  tab, scroll downwards to the Other users tab and click on Add someone else to this PC .
  4. Next, proceed to add the email and phone that you desire to associate with the Microsoft account.
    Don't have this person sign in account

    Note:  If you desire to create a local account, click on I don't have this person'due south sign-in data.

  5. Equally shortly as you do this, you will be prompted to add a username and password for the new administrator account that you want to create and click on Next.
    Notation: You might likewise need to gear up up a couple of security questions for recovery purposes.
  6. Once the new business relationship is created, return to the Family & other people  window, locate the newly created account and click on Alter Account type .
  7. Within the Change account type window, employ the drop-down menu to select Ambassador,  then click Ok to relieve the changes and make the newly created account administrator.
    Changing account type
  8. Reboot your PC and sign in with the newly created admin business relationship during the adjacent sign-upwards screen.
  9. Once your PC boots back up, endeavor to install the Blizzard software one time once again and run into if the problem is at present fixed.

Create a new admin account from an elevated CMD prompt

If you're using an older Windows version, you won't exist able to create an administrator account from the Settings menu. In this example, the easiest way to become information technology done is from an elevated Command Prompt.

Hither's how to do this:

  1. Start by pressing Windows fundamental + R  to open a Run dialog box.
  2. Type 'cmd'  inside the text box and press Ctrl + Shift + Enter  to open up an elevated Control prompt.
    Open up a CMD window

    Notation:  When y'all go to the UAC (User Account Control) , click Yes  to grant admin access.

  3. One time you're inside the elevated Command Prompt window, type the post-obit commands and press Enter later on each 1 to create a new Windows account and assign it admin rights:
    cyberspace user /add ReplaceME
    new localgroup administratorsReplaceME /add
    Note: *ReplaceMe* is just a placeholder that you need to supersede with the name of the new Windows account that you want to create.
  4. After the two commands are processed, close the elevated CMD and reboot your PC and sign into the new admin account before attempting to install Battle.net one time once again.

If the same result is still ongoing even later yous successfully created a new administrator account, move down to the next potential fix below.

7. Disable Proxy or VPN Client

Another cause that might end up blocking communications between your Windows stop-user version and the Boxing.internet download servers is a proxy or VPN client. In the majority of cases, this problem was either created by a VPN client or a Proxy server that was configured natively on Windows.

In this case, you should exist able to fix the event by uninstalling your VPN client or by disabling the Proxy server (depending on the scenario that is applicative).

We created two separate guides to arrange both scenarios, and then feel complimentary to follow whichever i applies to y'all.

Disable a Proxy server

If yous accept previously ready a Proxy server natively, you can hands disable it past accessing the Proxy tab of the Settings carte du jour.

Here's how to do it:

  1. Open upwards a Run  dialog box by pressing Windows key + R.
  2. Side by side, from the next carte, type " ms-settings:network-proxy' and press Enter  to open up upwardly the Proxy  tab of the Settings  app.
    Accessing the Proxy menu
  3. Inside the Proxy  tab of the Settings  menu, motility down to the Manual Proxy Setup  department. Next, get to the correct-hand section of the screen and uncheck the box associated with Use a proxy server .
    Disable the Proxy server
  4. One time the Proxy server is disabled, restart your computer and meet if the problem is resolved at the next computer startup by attempting to reinstall the blizzard app.

Disable a VPN server

Disabling a VPN service on a Windows figurer depends if you configured information technology natively or with a standalone awarding.

If you're using a standalone application, all yous need to do is access the VPN interface and terminate the connectedness.

On the other paw, if you've fix your VPN using the congenital-in feature, follow the instructions below to disable information technology:

  1. Start by pressing Windows key + R  to open up a Run  dialog box.
  2. Side by side, type 'ms-settings:network-vpn'  and press Enter  to open upward open up the VPN  tab of the Settings  app.
    Accessing the VPN client interface
  3. Once you lot're inside the VPN connection tab, move over to the correct-mitt side section and click on your VPN, then click Remove from the context carte to forestall information technology from interfering with the install agent from Blizzard.
    Disabling the VPN suite

One time the VPN suite is disabled, endeavour to do the Blizzard installation in one case again and see if the problem is now stock-still.

If the problem is still non resolved, movement downwards to the adjacent potential fix below.

viii. Reset the TCP/IP Log

Every bit information technology turns out, this item issue can also exist rooted in a TCPIP or DHCP parameter that is forcing the Wi-Fi adapter to terminate the connexion abruptly.

This trouble is much more likely if yous recently switch Internet providers. If you're facing this particular issue, you can resolve it swiftly by using an elevated Command Prompt to deploy a ' netsh int IP reset ' command.

Note: This CMD command volition automatically reset the contents of the following registry keys which will reset the TCPIP and DHCP: 

            Organisation\CurrentControlSet\Services\Tcpip\Parameters\            Arrangement\CurrentControlSet\Services\DHCP\Parameters\

According to other users that have successfully used this method, the Wi-Fi connection finally became stable after the CMD command was processed and the connection was reset.

Follow the steps below to reset the TCPIP and DHCP parameters on Windows 11 via an elevated Command Prompt:

  1. Start by pressing Windows central + R  to open up up a Run dialog box.
  2. Adjacent, type 'cmd'  within the text box and printing Ctrl + Shift + Enter  to open up upward an elevated Command Prompt.
    Admission an elevated CMD prompt
  3. At the User Account Control (UAC)  prompt, click Yes  to grant admin access.
  4. Inside the elevated Command Prompt, type the following command and press Enter to finer reset the TCPIP and DHCP parameters associated with your electric current network connectedness:
     
                    netsh int ip reset c:\resetlog.txt

    Annotation:  The control above assumes that your Windows sectionalization is on the C:\ drive. If your setup is different, change the partitioning alphabetic character accordingly.

  5. After the command is processed successfully, reboot your PC and see if y'all are able to complete the installation of the Blizzard software.

If the same problem persists, effort the next method beneath.

ix. Perform a DNS Flush

Another probable crusade that might prompt your PC to stop the data exchange with Battle.net install amanuensis is an inconsistency facilitated by the DNS (Domain Proper name System)  that is currently in use.

If there's a problem with how your network adapter reacts to the in-use DNS, you might observe these 'download restrictions' because the communications between the active network adapter and the Internet access provider are terminated.

In this instance, you lot should be able to prepare this problem by flushing your electric current DNS from an elevated CMD prompt – this operation will end upwardly clearing the currently stored DNS information.

Follow the instructions below to perform a DNS affluent from an elevated Command Prompt window:

  1. Press Windows key + R to open up up a Run dialog box .
  2. Next, type 'cmd'  inside the text box and printing Ctrl + Shift + Enter  to open an elevated Command Prompt.
    Open up up an elevated Command Prompt
  3. At the User Business relationship Command  prompt, click Yes  to grant admin admission.
  4. Inside the elevated CMD prompt, type the following command and press Enter to flush your DNS cache: 
                    ipconfig/flushdns

    Note: This step volition help y'all remove any cached information about your current DNS, forcing your router to receive and procedure new DNS information.

  5. Later y'all see the confirmation bulletin, close the elevated CMD prompt and restart your PC.
  6. During the adjacent startup, the connexion to the router should start fresh without leveraging any previously cached DNS data.
    Flushing the DNS
  7. Use your PC ordinarily to see if you're yet experiencing these installation bug when launching the Blizzard install agent.

If the problem is still not fixed, move down to the next potential set below.

ten. Switch the DNS to Google'southward Range

If none of the fixes above accept worked for you, the adjacent thing you should troubleshoot is the DNS that is currently being used by your network connection.

Tier 3 ISPs might cause this problem after inhibiting your power to exchange information rapidly as it'due south required past certain game launchers (including Battle.net) due to the assignment of a bad DNS range.

In this case, one way to get around the issue is to transition from the default DNS servers to the equivalents provided past Google.

In example you're looking for specific instructions on how to do this, follow the instructions below:

  1. Open up up a Run  dialog box by pressing Windows key + R . Next, blazon 'ncpa.cpl'  and press Enter  to open up the  Network Connections  window.
    Opening the Network Connections window
  2. Within the Network Connections  window, right-click on the connexion that is currently agile and click on Backdrop  from the context carte du jour.
    Accessing the Properties screen

    Notation:  If y'all are using a wired connexion, correct-click on Ethernet (Local Surface area Connection) . If you are using a wireless connection, right-click on Wi-Fi (Wireless Network Connection ).

  3. At the UAC (User Business relationship Command) , click Yes  to grant admin access.
  4. Once you're finally inside the Ethernet  and Wi-Fi  Properties menu, go ahead and click on the Networking tab, then find the section that says This connexion uses the post-obit items.
  5. When yous become to the previously mentioned section, click on the box associated with Internet Protocol Version 4 (TCP / IPV4), then click on the Backdrop  button.
    Accessing the IPv4 Settings
  6. Once you're inside the Settings  screen of Cyberspace Protocol Version 4 , click on General , then bank check the box associated with Employ the Following DNS server accost.
  7. Side by side, supercede the values for Preferred DNS server and Alternate DNS server  with the post-obit:
    8.8.8.8
    8.8.4.4
         Annotation: If you adopt to stay away from the DNS range supplied past Google, utilise the following values instead: Preferred DNS server: 1.1.1.i
    Alternate DNS server: 1.0.0.i
  8. Relieve the changes, then restart your figurer and come across if the outcome is now fixed.

If yous're all the same unable to install Blizzard software even after making the switch to a dissimilar DNS, move down to the side by side potential gear up below.

11. Perform a network Reset from Windows Settings

A network inconsistency acquired by inconsistent TCP or IP data that'south affecting the stability of your Internet connection and might affect Blizzard's install agent. If this scenario is applicable and the problem is acquired by temporary network data, you should exist able to set the problem by performing a Winsock reset.

Here's what you lot need to do to perform a Winsock Reset on your computer:

  1. Open a Run  dialog box by pressing Windows fundamental + R . Next, type 'cmd'  inside the text box and press Ctrl + Shift + Enter  to open up an elevated Command Prompt. Open a CMD prompt
  2. When prompted past the UAC  (User Account Control), click Yep to grant admin admission.
  3. Within the elevated CMD prompt, run the following commands individually in any social club and press Enter  subsequently each one to effectively reset your TCP and IP temp data:
     
    ipconfig /flushdns  nbtstat -R  nbtstat -RR  netsh int reset all  netsh int ip reset  netsh winsock reset
  4. In one case every command is processed successfully, reboot your PC and see if you are able to consummate the installation of Battle.net.

If yous're still unable to install the game launcher from Blizzard, motion down to the final potential fix below.

12. Reset Network adapter commuter

If you lot've come this far without a viable ready, you should call up nearly uninstalling your current network adapter driver. Especially if you're experiencing similar issues with other applications exterior of Blizzard's ecosystem.

This gear up will be effective in those situations where you've recently upgraded to Windows eleven and the old network adapter driver ended up being migrated instead of installing a fully compatible driver for Windows 11.

In this instance, you'll need to use Device Manager to completely uninstall the active network adapter driver and restart your PC. Past doing this, you will force Windows 11 to detect that it'southward missing a key driver and install a generic equivalent (i that's fully uniform) the side by side fourth dimension you boot upward your computer.

For step by stride instructions on how to practice this, follow the instructions below:

  1. Press Windows cardinal + R  to open upward a Run  dialog box.
  2. Adjacent, blazon 'devmgmt.msc'  inside the text box and press Ctrl + Shift + Enter  to open Device Managing director.
    Open up Device Manager
  3. When y'all're prompted by the User Account Control,  click Yep  to grant admin access.
  4. Within Device Manager,  scroll down through the list of devices and expand the Network Adapters  drop-down menu.
  5. From the next drop-downward carte, right-click on the Wireless adapter  and choose Properties  from the context menu.
    Accessing the Properties screen of the network adapters
  6. Once yous're within the Properties  screen of your Network  adapter, click on the Commuter  tab from the card at the top.
  7. From the Driver tab, click the Uninstall Device  button at the bottom of the screen, and so click on Uninstall  once again to begin the process of removing the active network adapter driver.
    Uninstall the device

    Note: Confirm the performance by clicking Uninstall, merely first make sure to cheque the box associated with the Attempt to remove the driver for this device.

  8. During the next system startup, your Os will observe that the network adapter commuter is missing and will install a compatible equivalent to restore your Wi-Fi connectivity.